Online Casinos Ranking 2020
On which criteria is based this ranking?
There is a vast and varied range of online casinos to choose from and InspectorBonus is here to help you navigate the online jungle. We provide a comprehensive rating for each casino to enable you to make the right choice. I would firmly stress the fact that all the casinos are tested in realistic conditions.
The overall score is completely independent from the scores awarded for bonuses. What this means is that you could find a casino with a high overall score but with low scores for its bonuses, if the bonuses offered are not worth bothering with (or the other way around). We base the casino’s overall score on criteria such as the overall look and feel of the casino, its lobby and the ease-of-use of its menus. There is nothing worse than getting lost in the menus and the interface on the first visit to a casino. Moreover, there is a weighting attached to the selection of games available online in each casino.
Casino games according to supplier
The quality of the graphics, the variety of games and the number of games offered are all taken into account. It goes without saying that quantity does not equal quality, and so a limited (but reasonable) selection of high quality games scores more highly than a casino offering an impressive number of badly put together games. Of course, casinos that score highly for choice and quality will do best. The scoring also takes into account the different types of slot machines and whether there are free spins or appealing mini-games. Above all, the games are the key element making up an online casino and therefore we compare each casino based on these criteria.
There are so many different online casino operators, such as Playtech, Microgaming, Netent, Random Logic and Real Time Gaming that there really is something for everyone! Some players will prefer Rival Gaming’s portfolio of games with flawless graphics, whereas others will be more tempted by the 3D games of Sheriff Gaming or Betsoft. Still others will prefer themed games such as slot machines based on blockbuster movies or Marvel comics, from Playtech , Cryptologic or the like. In other words, even though we provide an objective guide to the quality of the games, only you can make a decision, by trying things out for yourself. After a few goes using real or virtual money, you will be in a position to set your own preferences based on what you know you like in casino games. Never fear: if you choose a highly rated online casino (with a score of 8 or above) you should find all the games you could ever need.
Customer support ranking
Aside from the range of games available, customer support is one of the most important criteria. Easily reachable, highly skilled online support can only enhance a casino’s score. As such, we mark down casinos whose customer service features operators who lack skills or who give unclear or contradictory advice. In the same way, we favor online chat or highly responsive e-mail support to the detriment of casinos that are slow off the mark.
Operators tend to justify slow online support by claiming that they have too many customers to manage. When this happens, the solution is to hire more customer service agents. The player should never have to suffer slow service and it is up to the casino to make the most of its resources and increase the number of customer service agents. Customer care is fundamental when spending money on a casino. If you are looking for more information or have any queries whatsoever, you should be able to contact customer service and get a response quickly and if you find that the response time is too slow, or if the quality of the response is lacking, you can let us know and we will update the information (click here to contact us). Customer support must put the player first, no matter what. That’s why this criterion is so important, and why the next one matters even more.
Rules and timescales for withdrawing money from online casinos
The rules and timescales for withdrawing money will also have a major influence on the overall score. Unfortunately there are still some online casinos that don’t show their players the respect they deserve in this regard. When we encounter repeated problems when withdrawing funds, or when casinos don’t pay out to players within acceptable timescales, it goes without saying that the casino’s overall score is marked down. Once again, this is one of the most significant criteria and therefore online casinos that don’t look after their customers will see their scores plummet. For InspectorBonus it is a point of principle to warn players if payouts are lacking – and equally to highlight casinos that pay out promptly.
We also take into account the weekly or monthly withdrawal limits. Sometimes, this limit is very low, which has the effect of preventing you from cashing in your winnings. If you win a jackpot of €80,000 (don’t laugh, it happens more often than you think) and the casino limits monthly withdrawals to €8,000 you can see that it will take you ten months to withdraw your money, which can be an extremely long time, depending on your own personal situation. Some casinos have special rules that apply to jackpots, allowing you to withdraw the cash very quickly, but this is not always the case and therefore this criterion matters!
You can play your part by letting us know if any particular online casino is slow to pay out. For example, if you have requested a withdrawal and it takes a long time for your money to reach your pocket, you should not hesitate to let us know so that we can update the casino’s review. If this happens repeatedly with a particular online casino, it will be noted and the casino could be blacklisted. Your feedback is extremely important to ensure the quality of information that we provide and therefore please do not hesitate to share your experiences with us, whether they are good or bad!
Other criteria: jackpots, software, etc.
Finally, to fine-tune the score, we take into consideration the jackpots that are available for games and slot machines, the loading times of the various games and the reliability of the software. As far as jackpots are concerned, some suppliers are known to be significantly better than others. For example, if you visit Netent, you will find the net’s biggest jackpots with machines that can pay out several million. (Ready to drool? In that case, the world record payout Is €17.8 million and this was in exchange for a stake of just 30 cents). Clearly jackpots are important, because we all need a dream to hold on to!
All of the above make up the final score, which is based on those elements as well as the casino’s general reputation. All you need to do is choose a casino (or more than one!). After all, there are several trustworthy online casinos (thankfully) and everyone is free to reach a decision based on their own criteria and preferences, based on our factors but also on your own gut feeling. Some people may not be bothered by having to wait a week to receive a payout when withdrawing funds, and others may prefer a more responsive support function (whether by chat, e-mail or phone). We inform, you choose!
InspectorBonus’s goal is to make use of these objective criteria to lead you towards the best possible online casino experience. It’s up to you how you choose based on all of the above. Once again, please don’t hesitate to contact us for general queries or to provide feedback (whether good or bad), safe in the knowledge that we don’t represent any online casino and that we are a reliable, objective casino comparison site. We’re here to help you.
Have fun playing and above all, good luck with online casinos!
One of the many Microgaming online casinos, with its impressive features and reliable support
A casino that offers a variety of games and allows you to enjoy the pleasures of Microgaming